How Can We Help?

We're here to help! You can reach us by:

Phone: Call our leasing office directly at (646) 690-3801. We're available seven days a week.

Email: Use the contact form on our website to reach us. We'll respond within 24 hours.

Yes, and we hope you do! Stop by during our open hours or schedule a tour online.

All leases are by-the-bed and per person, on an individual lease agreement. Studio or 1-bed spaces with double occupancy, plus larger floor plans with 2-bedrooms or more, will be shared apartments with multiple leaseholders.

Couples are welcome to rent individual rooms within the same apartment. We do not offer double occupancy in the same bedroom.

It’s as easy as clicking “Apply Now” above to get started! First, you’ll select your lease term from the drop-down menu. Then you’ll pick your floor plan and any view or premium options available. If you’re applying to live with roommates, make sure you all select the same floor plan. From there, click “Apply Now” to start your floor plan-specific application.

We rent to any applicant who meets our qualifying standards. All residents will undergo a background check and all guarantors will undergo a credit screening and must provide income verification.

In order to guarantee your bed space, we will need a signed lease agreement. Leases are generated once your application is complete, and your screening has been approved.

While completing your application you will have the ability to upload a copy of your identification. We will need this on file prior to your move-in, so you can save some time by uploading it at the time of application. We will also need proof of income from your guarantor when they complete their portion of the application.

Most applications are approved within 24-48 hours.

Most applicants require a guarantor to provide the income verification, aside from any student loans, required to meet the income requirement and ensure you are able to make the monthly installment payments. If you do not have a guarantor, you can either try to self-qualify using your own income or apply to use a third-party guarantor service.

Please contact the onsite team for information about our third-party guarantor service.

Yes, all prospective residents are welcome to apply. We rent to any applicant who meets our qualifying standards.

Summer accommodations may be available based on availability. Be sure to contact our team in advance to explore summer housing options. Additional fees may apply.

Residents have the option of reletting their bed space at any time if they plan to move out before the end of the lease. A relet is different than a sublease. Reletting relinquishes the resident from the lease agreement. It requires the individual taking over the bed space to undergo the screening process and meet our approval criteria.

Yes, all guarantors must have a US social security number and credit history in order to be screened. We do not accept non-US citizens as guarantors.

Yes, the lease agreement outlines the payment process for the monthly installments. The total rent amount for the lease term is broken up into 12 equal installments which are billed on the 1st of the month along with any fees, such as pet fees.

The total rent amount for the lease term is broken up into 12 equal installments which are billed on the 1st of the month along with any fees, such as pet fees. Utility charges are posted to resident accounts at the end of the month for the proceeding month’s usage.

Monthly installments include water, sewer, and access to all community amenities.

Yes! TVs are provided in our apartments for the living room and each bed space!

Utilities such as internet, HVAC, and electricity are not included in your monthly rent. Monarch partners with third-party billing services to conveniently add the electric, internet, and HVAC bills to resident ledgers each month.

The easiest way to pay your monthly installment is through our Resident Portal. This is accessible through a link on the website and residents can download the Resident Portal app on their phones for mobile usage. The Resident Portal app allows residents to link a bank account or credit/debit card and setup recurring installment payments.

No, your rent installment plan is specific to your selected floor plan and bedroom type. If you are interested in alternative rates please contact the onsite team to discuss transfer options to another floor plan or bedroom type.

Student loans cannot be used as qualifying income for applicants. How a resident chooses to pay their rent rent once approved is up to the individual resident to decide but we do not allow for payment plans based on student loan availability or distribution timing. All monthly rent installments are due on the 1st of the month.

Residents who do not make the monthly installment payment are subject to receiving late fees or fines starting on the 4th of the month for late payment. If non-payment continues, residents may be subject to eviction per the terms of the lease agreement.

Yes, we accept all major credit cards for installment payments. Fees vary by card provider.

No, we do not accept PayPal for installment payments.

Yes, as part of the online application you’ll have the ability to add future roommates to your application to create a roommate group. If your friends have already applied, there is also the option of listing their names on the application to ensure you are placed together in the same unit.

Yes, we provide a roommate matching service. Part of the application involves a roommate questionnaire where we ask about your academic focus, study habits, and social life. We use the answers from these questions to pair you with roommates in your selected floorplan and self-identified gender that we think will be a match.

We use a roommate matching service in our property management software. Part of the application involves a roommate questionnaire where we ask about your academic focus, study habits, and social life. We use the answers from these questions to pair you with roommates in your selected floorplan and self-identified gender that we think will be a match.

If one of your roommates is moving out there is nothing that you’ll need to do because each resident is on his or her own individual lease agreement.

When resident disputes do arise the onsite management team will host a roommate mitigation, meeting with all involved roommates individually and/or as a group to help resolve the matter and come to a mutually agreed upon solution. As needs arise, we do allow for resident transfers to a new unit.

We do not allow for selection of an individual bedroom within a unit. The individual lease agreement is for a specific floor plan and – depending on the floor plan – bedroom type, not for a specific unit or bedroom. We do take bedroom preferences into account when placing residents, but all future roommates must agree to the preference.

Yes, if roommate mitigation efforts have been unsuccessful, we do allow for residents to transfer to another unit. Transfer opportunities are dependent upon availability in same-gender units of the same floor plan.

Please contact the onsite team and review your move-in directions for information on where to park when you arrive at the community and are ready to begin unpacking.

Yes, reference the move-in direction for information on where to go and when to arrive in order to pick-up your keys on move-in day.

The property rules are outlined in the lease agreement. Reference the lease agreement for information on apartment and community guidelines.

Monthly installments include water and sewer. Utilities such as internet, HVAC, and electricity are not included in your monthly rent. Monarch partners with third-party billing services to conveniently add the electric, internet, and HVAC bills to resident ledgers each month.

Each apartment home has standard appliances, including a refrigerator, dishwasher, stove, oven, microwave, washer and dryer.

Our apartment homes are fully furnished. We provide both common area and bedroom furniture. This includes a couch, side chair(s), coffee table, wall-mounted TV, side table, dining table, dining chairs, a full-size bed, mattress, dresser, desk, and desk chair.

Yes, you can personalize your room. We just ask that you are conscious of not doing damage to the room beyond normal wear-and-tear. Damages such as holes larger than a quarter must be addressed prior to your move-out or you will be charged for the cost of repairing the damages.

Yes, each apartment is equipped with in-unit laundry facilities.

Yes, every unit will have a mailbox available for use by the U.S. Postal Service. All residents in an apartment will share the same mailbox. 

Monarch Heights is equipped with high-speed WiFi billed evenly to each leaseholder in the unit.

Residents are responsible for cleaning their own bedrooms and shared living rooms. The community does not offer a cleaning service. Units are inspected once per quarter to ensure the unit is being kept in livable condition and that any damages caused by the residents don’t lead to unsanitary living conditions.

Roommates are responsible for keeping the common areas of their unit cleaned, as this is a shared space among all of the residents.

Gatherings are allowed in the units but all residents must abide by the property rules outlined in the lease agreement. Reference the lease agreement for information on apartment and community guidelines, including the outlined quiet hours.

Monarch Heights does not offer resident-only parking. Nearby street parking is available.

If you have a maintenance need in your unit, we ask that you submit it as a work order via the Resident Portal app. This allows our team to track maintenance requests and communicate updates to you on the status of the repair and/or replacement as needed, depending on the nature of your work order. Most work orders are completed within 24 hours.

After reporting a maintenance need a member of our maintenance team will review the ticket and reach out if entry confirmation is needed. While submitting the ticket, residents have the option of allowing entry to their unit/bedroom for the work order to be completed or request that entry be confirmed prior to the work order being addressed. Most work orders can be completed in a single visit but sometimes a part order is required.

After-hours maintenance requests can also be submitted via the Resident Portal app. In the event of an emergency work order, such as flooding, please call the property phone number and our after-hours call service will contact the on-call maintenance team member. For life-threatening emergencies, such as a fire, residents should also contact 9-1-1.

Our onsite management team is available to speak with residents regarding problems with their roommates, financial hardships that are impacting their ability to make installment payments, or other in-unit or community concerns.

Yes, we are a pet friendly community. We collect a non-refundable pet fee of $200 and monthly pet rent of $25. Both amounts are collected on a per pet basis with a maximum of two pets per unit.

Yes, all residents are required to carry liability insurance per the terms of the lease agreement. B.HOM offers a low-cost liability insurance program that meets the requirements of your lease agreement and can be billed monthly along with your monthly rental installments. Click here for more information.

Yes, residents have sole access to their bed space within the apartment. The living room and kitchen are considered common areas shared by all residents, but most bedrooms are single occupancy for added privacy. Bathroom offerings vary by floor plan.

After-hours maintenance requests can also be submitted via the Resident Portal app. In the event of an emergency work order, such as flooding, please call the property phone number and our after-hours call service will contact the on-call maintenance team member. For life-threatening emergencies, such as a fire, residents should also contact 9-1-1.

The Resident Portal is a desktop and mobile-accessible portal for all resident needs, including making installment payments, submitting work orders, accessing your lease agreement documents, and communicating with the management team. The login used for your online application is the same login that will apply to your Resident Portal following your move-in.

The Resident Portal can be used for making payments, submitting work orders, accessing your lease agreement documents, and communicating with the management team. At times amenity spaces may require a reservation and these reservations are also available through the Resident Portal.

Your Resident Portal login information is the same email address and password used for your online application. If you do not remember your login information, select “Forgot Password” from the login screen.

To setup a payment method, login to your Resident Portal account and click the Menu button. The Payments menu allows you to make a payment, view your ledger, set up scheduled payments, and manage billing information. Click “Managing Billing Info” to add a payment method to your account that can be used for monthly installment payments and other charges.

Residents can make payments via a eCheck through a checking account or debit card, fees vary. Credit cards can be used for payments, but residents will incur a fee imposed by the credit card company. Fees vary by card. Current credit cards accepted include Visa, Mastercard, Discover, and American Express.

Payment logs vary by property. Please contact the onsite management team for confirmation on how your specific community is outlined on your bank statement.

To determine your current balance, login to your Resident Portal account. The dashboard of your account will show your current balance. Click the Payments tab to view your full ledger, outlining any current charges that total to the balance owed.

Yes. Residents can move out before the lease end date but are still responsible for making monthly installments until the end of the lease term. Reletting is an option for another resident to take over monthly payments for the remainder of the lease term. The individual taking over the lease must undergo the screening process and meet our approval criteria.

Contact the onsite management team before moving out. They will provide information about what steps you need to complete, including how to return your keys.

No, we do not offer room cleaning services. Residents are welcome to contract a cleaning service to clean the room on their behalf, but the onsite management team is not responsible for arranging the cleaners, providing access to the unit, or paying for the cleaning service.

Keys must be returned to the leasing office on Move Out Day or during regular business hours to an office team member.

Onsite storage is not offered in our community.

Standard lease contracts for our community begin in August and end in July, coinciding with the local university’s academic calendar. Short-term options are available for 10-month and 11-month leases depending on availability. Additional fees may apply.

We do not allow for lease cancellations. Once your application is approved, the screening is completed and the lease is signed, all parties – including the tenant and the property – are bound by the terms of the lease agreement. Residents do have the option of reletting their bed space by finding another resident to take-over the lease term on their behalf. That individual would need to meet the same qualifying criteria and would sign a new lease with the community, taking the place of the cancelled lease.

Yes, the application is entirely online and can be viewed in advance of completing all of the required information. Simply click the “Apply Now” button and create an account. This will then open the online application, which you can review to confirm the required information. You can log out of the application at any time and log back in to restart where you left off.

We do not allow for lease cancellations. Once your application is approved, the screening is completed and the lease is signed, all parties – including the tenant and the property – are bound by the terms of the lease agreement. Even if you do not move-in and take possession of the unit, you are still bound to the terms of the lease agreement and are expected to make the monthly installment payments outlined in your lease agreement. Failure to make these payments may result in your account being sent to a collections agency.